Report a Problem

Municipal staff are available to respond Monday to Friday 8:30am to 4:30pm. Bylaw Officers are available seven days a week 8:30 am to 6:00 pm with seasonal officers working some evenings from May to September. If you leave a voice message after hours or use the online form, you can expect a response the following working day. 

Not all issues are under our jurisdiction!

• For Highway 97 maintenance contact AIM Roads Inc. at 1-866-222-4204
  [Note: Lake Country is included in the South Okanagan service area (SA08)].
• For issues relating to Kaloya, Kopje, Reiswig or Safe Harbour Regional Parks, contact the Regional District of Central Okanagan Parks Department at 250-469-6232 or parks@rdco.com.
• For complaints about alcohol in public, call Bylaw Services at 250-766-6673 during office hours, or 9-1-1 outside of office hours.
• For non-emergency complaints about boating violations, contact the RCMP Marine Unit at 250-768-2880 (evenings and weekends, follow the prompts).  For emergencies on the water call 9-1-1.
• If you have concerns regarding activities at a short-term rental property, contact Bylaw Services at 250-766-6673 during office hours. If the property is an AirBnB listing, you may also submit your concerns to www.airbnb.ca/neighbors.

Personal information provided to the District of Lake Country is collected, used and disclosed in accordance with the Freedom of Information and Protection of Privacy Act (FOIPPA). Personal information is defined as recorded information about an identifiable individual, including name, phone number, or email address, and is obtained if supplied voluntarily through completing an application for a District program or service. Any personal information we ask you to provide will only be used for that purpose.  Questions may be directed to the Freedom of Information Head for the District of Lake Country.